Frequently Asked Questions
Yes We provide an archival copy of the event with all of our broadcast packages, If you prefer a hard copy of the recording we can provide a SD/DVD or Blu-Ray Disc for a small processing fee. The archival file can also be hosted online by Starlighttek for on-demand viewing for an additional fee.
A deposit of 50% of the total estimated package cost is required to book your date. Full payment is due on the day of event.
Yes, editing services can be added to any live production for an additional fee. All non-event editing work is handled .
Absolutely not! We consider our live-streaming service to be very much complimentary to a traditional wedding videographer. Whereas your other videographer will be focused on capturing shots for the final edited video, we will be occupied with providing an excellent viewing experience for your online guests. Oftentimes, we can coordinate with your other videographer ahead of time to sync up on technical aspects such as sound and camera positioning. Our goal is to provide your viewers the best webstream possible without interfering with the work of any other vendor.
A high-speed connection is required for HD viewing, however we always stream at 3 different quality settings: HD, Medium and Mobile. The video player will determine your users’ internet speed and automatically select the quality level that is optimal for their connection. Due to cell network fluctuations, a WiFi or Ethernet connection will generally give better results than a 3g or 4g cell connection.
Our streaming technology utilizes multiple connections across all four major U.S. carriers. We also make use of a proprietary internal antenna system to boost reception. The combination of these technologies means that we can guarantee a successful broadcast from practically any wedding or reception venue – indoors or outdoors.
As with any technology, problems can arise from time to time that are out of our control. However, we are so confident in our system that we offer an industry-leading 95% up-time guarantee.
Since we always record the video in-camera and on the server, even if something were to go wrong with the broadcast we are still be able to provide you with all the high-quality HD footage from your wedding on a SD/DVD or Blu-Ray.
Yes we do. All non-wedding events Anniversaries, Graduations, Parties, Conferences and Religious Events.